Frequently Asked Questions
Everything you need to know about bringing sustainable home decor into your space.
What is the estimated shipping time for home decor items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces or fragile glass items, delivery may take up to 10-14 business days to ensure extra care during transit.
What is your return policy for household goods?
We offer a 30-day return window for most items in their original packaging. Please note that for safety reasons, used textiles like bedding or towels cannot be returned once opened.
Are your products sustainably sourced?
Yes, 'A Drop in the Ocean' prioritizes eco-friendly materials. We partner with artisans who use recycled glass, organic cotton, and FSC-certified wood to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery windows vary based on the destination and package weight.
What should I do if my order arrives damaged?
If an item arrives broken or defective, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.